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Returns / Exchanges

CHANGED YOUR MIND? ORDERED THE WRONG ITEM? NEED TO RETURN OR EXCHANGE AN ITEM?

No problem! Return the item unused and in its original condition within 30 days and we’ll gladly refund or exchange the item for you. Your choice! In the event an exchange cannot be made, we will credit your bank card for the purchase amount.

IF YOUR SHIPMENT ARRIVED DAMAGED:

Please notify us immediately via e-mail (click here) so we may contact the shipping carrier and ship a replacement.

IF AN ITEM IS DEFECTIVE:

Before mailing the item back to us, please notify us via e-mail (click here) with details about the product concern. We will contact the manufacturer and inform you of the steps necessary to receive an exchange.

TO MAKE A RETURN OR EXCHANGE BY MAIL:

Please include a copy of your receipt, invoice, or gift packing list. If you don’t have these, please include the following information:

Name
Address
Phone number
E-mail address
Purchase date
Reason for the return
Purchase price of the item(s)

Please specify whether you would like an exchange or a refund.

Insure the package for your protection and return to: 

PetToys.com™ Return Department
4095 East La Palma Avenue, Suite E
Anaheim, CA 92807

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